Frequently Asked Questions

Setup is incredibly fast! Most organizations are up and running within 15-30 minutes. Our guided setup wizard walks you through device enrollment, policy configuration, and user management. For enterprise deployments, our team can assist with bulk enrollment and custom configurations.

Flip EMI supports iOS (iPhone/iPad), Android, Windows Mobile, and select BlackBerry devices. We maintain compatibility with the latest OS versions and provide backward compatibility for older devices. Our unified dashboard manages all platforms from a single interface.

Security is our top priority. We use bank-grade AES-256 encryption, maintain SOC 2 Type II certification, and comply with GDPR, HIPAA, and other regulatory requirements. All data is encrypted in transit and at rest, with zero-knowledge architecture ensuring your data remains private.

Yes, Flip EMI offers comprehensive remote management including device locking/unlocking, app installation/removal, policy enforcement, location tracking, and remote wipe capabilities. You can also configure Wi-Fi settings, VPN profiles, and security policies remotely.

Our platform scales from small teams to enterprise organizations. Plans range from 25 devices to unlimited enterprise deployments. User access is role-based, allowing you to grant appropriate permissions to IT admins, managers, and other stakeholders without additional per-user fees.

We offer 24/7 technical support via chat, email, and phone. Enterprise customers get dedicated support managers and priority response times (under 2 minutes for critical issues). We also provide comprehensive documentation, video tutorials, and regular training webinars.

Our pricing is transparent and based on the number of enrolled devices. We offer monthly and annual billing options with discounts for longer commitments. There are no setup fees, hidden charges, or per-user costs. Enterprise customers can access custom pricing for large deployments.

Absolutely! We offer robust APIs and pre-built integrations with popular business systems including Active Directory, Google Workspace, Microsoft 365, and major ITSM platforms. Our development team can also assist with custom integrations for enterprise customers.

You maintain full control of your data. Before cancellation, you can export all device information, reports, and configurations. We provide a 30-day grace period to download your data, and all information is permanently deleted from our systems after this period, as per our data retention policy.

Yes! We offer a 14-day free trial with full access to all features for up to 25 devices. No credit card required for signup. The trial includes all premium features, full support access, and the ability to test integrations with your existing systems.